Natalia Totskaya
FOUNDER OF CUSTOMER SERVICE, PARTNER
Specialization in customer experience improving and managing the value of the company’s product in B2B and B2C.
Author of the publications in journals on the topics of marketing loyalty, customer orientation, satisfaction study, creating brand loyalty.
Speaker of profile conferences, coach of trainings and workshops on the consumers’ behavior.
Customer Service (http://www.customerservice.com.ua) is the representative of TLF (http://www.tlfresearch.co.uk) the leading agency in customer satisfaction measurement in Europe